Step 1: Initial Consultation
Every bathroom transformation begins with a conversation. At your initial consultation, our experienced designers take the time to understand who will be using the bathroom, your personal style, and the practical features you need. We’ll explore your ideas and help you define or refine your budget. Our designers are here to guide and support you, not to push you into decisions. We’re committed to understanding your needs and working at your pace, always with your best interests at heart.
Step 2: Bespoke Design
This is where your ideas begin to take shape. Our talented team will begin crafting a bespoke design concept. Calling upon their years of experience, they consider every element, from the layout to the product specs and overall style. With the help of our detailed planning tools and 3D visualisations, you can then explore your new space before a single tile is laid.
Step 3: Presentation & Quotation
At this exciting stage, we invite you back to our showroom to present you with your personalised design. As you explore your new bathroom in 3D, you’ll have the opportunity to review and refine your space together with our designer to ensure it’s exactly right for you. You’ll also be able to see many of the products on display, giving you the chance to get a real feel for the finishes, textures, and quality before making your final choices.
Once you’ve selected the perfect pieces for your bathroom, we’ll prepare a clear and comprehensive quotation based on your final design. With everything laid out transparently, you can move forward with complete confidence.
Step 4: Appointing ESP
Once you’re completely happy with the design and quotation, the next step is to place a deposit to secure your project in our schedule. This allows us to begin preparing everything for the next stage. With decades of experience and a reputation for excellence, you can trust our team to bring your bathroom to life with precision, care, and professionalism. Your vision is now in safe hands.
Step 5: Delivery
We are committed to keeping you informed throughout your project, providing regular tracking updates for complete peace of mind. Once all your products have arrived and your balance is settled, our team will contact you to schedule a convenient delivery date. We handle all logistics with care, so your items arrive in perfect condition, ready for installation. This marks the exciting point where your bathroom project shifts from a plan to reality.
Step 6: Installation
At ESP, we are committed to ensuring your installation is a seamless as possible. We have a trusted network of installers whom we are happy to recommend. Alternatively, we can also liaise with your fitter on your behalf.
We always provide a comprehensive technical pack containing all the information needed to complete your installation smoothly. Our team is here to support you every step of the way.
Step 7: Support & Aftercare
Our service doesn’t stop once your installation is complete. We remain on hand to offer expert advice to your installer and assist with any queries or concerns. Should any issues arise, no matter how small, we’re here to help. Our after-sales care is designed to give you complete peace of mind, so you can enjoy your new bathroom for years to come.